Terms of Use
Service Agreement and Terms – YourAlchemyJourney
Welcome to YourAlchemyJourney, a platform for booking professional therapy services. By using our website and scheduling appointments, you agree to comply with the following Terms and Conditions. These terms govern your access to and use of our services and ensure a safe and respectful environment for both clients and therapists.
Our Services
Our service facilitates the booking of therapy sessions conducted by licensed or credentialed mental health professionals. We provide the digital infrastructure for scheduling, secure communication, and payment processing. We do not provide emergency services or crisis intervention. If you are in immediate danger or in need of urgent mental health support, please contact local emergency services or a crisis hotline.
Eligibility
You must be at least 18 years old to use our platform. By creating an account and booking a session, you affirm that you are legally capable of entering into a binding agreement. You also agree to provide accurate, complete, and current information during registration and at all times when using our services.
Booking and Payments
When you schedule a therapy session, you agree to pay the applicable fee using the available payment methods. All payments must be made in advance to confirm your booking. If a payment fails or is reversed, we reserve the right to cancel your appointment. Our platform uses third-party payment processors, and we are not responsible for any errors or issues that arise from those systems.
Client and Therapist Responsibilities
Clients are expected to attend sessions punctually and to treat their therapist with respect. Therapists are also expected to maintain a professional, ethical standard in every session. Disruptive behavior, harassment, or misuse of the service may result in immediate termination of your access to our platform.
Confidentiality
All communication between clients and therapists is confidential, within the bounds of legal and ethical limitations. Therapists may be required by law to breach confidentiality in situations where there is a risk of harm to self or others, or in cases involving abuse or court orders. We take confidentiality seriously and use secure tools to support private sessions.
Modifications and Updates
We may modify, suspend, or discontinue our services at any time, with or without notice. We also reserve the right to change these Terms and Conditions. Any updates will be posted on our website and will become effective immediately upon posting. Continued use of the service implies your acceptance of the revised terms.
Intellectual Property
Intellectual property rights for all content on our site belong to YouralchemyJourney or its content providers. You may not copy, reproduce, or distribute any part of the site or its content without prior written consent. Unauthorized use of our materials is strictly prohibited.
Disclaimer and Limitation of Liability
Our services are provided “as is” without warranties of any kind. While we strive to ensure a reliable and beneficial experience, we are not liable for any outcomes related to therapy sessions or technical failures on the platform. Your use of our services is at your own discretion and risk.
Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of [Your Jurisdiction]. Any disputes arising from or relating to these terms will be subject to the exclusive jurisdiction of the courts in [Your State/Country].
Contact Us
If you have any questions about this Refund Policy, please contact us at hello@youralchemyjourney.com or by phone at (323) 555-1212.
